Salesforce is betting big on its new Agentforce, saying “represents the Third Wave of AI” and “is what AI was meant to be.” Salesforce has been working to establish itself as provider of safe AI solutions that companies can use throughout their workflows to drive insights and educate decision making. The company’s latest tool, Agentforce, is “a groundbreaking suite of autonomous AI agents” designed to help companies scale their workforces more effectively.
Agentforce’s limitless digital workforce of AI agents can analyze data, make decisions, and take action on tasks like answering customer service inquiries, qualifying sales leads, and optimizing marketing campaigns. With Agentforce, any organization can easily build, customize, and deploy their own agents for any use case across any industry. “Agentforce represents the Third Wave of AI—advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success.
Unlike other platforms, Agentforce is a revolutionary and trusted solution that seamlessly integrates AI across every workflow, embedding itself deeply into the heart of the customer journey. This means anticipating needs, strengthening relationships, driving growth, and taking proactive action at every touchpoint,” , Chair and CEO, Salesforce. “While others require you to DIY your AI, Agentforce offers a fully tailored, enterprise-ready platform designed for immediate impact and scalabi.