ATLANTA , Aug. 29, 2024 /PRNewswire/ -- Reunitus , the global leader in software and services for handling lost and delayed items, is proud to announce the upcoming release of NetTracer Compliance , an innovative full-service software solution designed to help airlines seamlessly comply with the new U.S.
Department of Transportation (USDOT) regulations on refunds , which will take effect on October 28, 2024 . As part of the USDOT ruling, airlines are now required to automatically issue refunds for tickets, service fees and misplaced baggage without passengers needing to request them. The ruling also mandates that refunds be processed within seven business days for credit card purchases and within 20 calendar days for other payment methods.
"The challenge for airlines lies in consolidating data from disparate third-party systems, navigating complex regulatory rules and exceptions and ensuring seamless communication across carriers, particularly in interline and codeshare scenarios," said CEO of Reunitus, Bryan Owens . "Reunitus has developed a state-of-the-art solution that addresses these challenges head-on, empowering airlines to confidently meet the new regulations with minimal effort." NetTracer Compliance merges all necessary data into one streamlined platform, enabling airlines to quickly identify baggage that qualifies for refunds, even when multiple carriers are involved.
The solution enables airlines to effortlessly process refund requests, regardless of their existin.