A retired couple say they had to abandon their £2,700 three-week five star beach resort holiday because their room stunk of sewage and the pool bar constantly blared techno music. Clive Murray, 65, and his wife Rosie, 52, from Macclesfield, Cheshire , booked the all-inclusive Hotel Riu Touareg on the island of Boa Vista in Cape Verde in April through Tui. It was supposed to be a ‘relaxing holiday’ while the couple were in the process of moving house but instead they said it felt more like being in Benidorm or Kavos.
After two weeks trekking nearly an hour to escape ‘the noise’ of techno music from the hotel’s pool bar, the couple threw in the towel and booked an Airbnb in Sal Rei, despite having paid for five more nights. All in, Clive and Rosie said they spent more than £3,000 on the holiday and, despite complaining to Tui representatives at the hotel, have not been contacted by the company for a refund or compensation. Clive, who is now busy renovating their new home in Cumbria, said he will never book with the company again.
‘We wanted a relaxing three weeks away because, with the house move and everything, the whole year has been really stressful,’ he said. We just wanted to relax..
. if only. ‘Almost every day, we would walk 50 minutes up the beach so we could get away.
‘So we’d make our sandwiches in the morning at breakfast – remember this is an all inclusive – and go sit on the beach as far away from the hotel as possible, so we didn’t have .