Share to Facebook Share to Twitter Share to Linkedin J.D. Power has released its annual North America Hotel Guest Satisfaction Index, which ranks the .
.. [+] best hotel chains.
Pictured here: a view of the Las Vegas strip in Nevada, with the Bellagio on the left. The Bellagio is part of The Luxury Collection Hotels & Resorts, which is the winner of the Luxury category. getty As travelers continue to navigate the post-pandemic landscape, the hospitality industry is under intense scrutiny.
Rising room rates and shifting guest expectations have made it crucial for hotels to deliver exceptional experiences. So what are the best hotels? J.D.
Power’s 28th annual North America Hotel Guest Satisfaction Index Study provides valuable insights into which hotel chains are excelling in customer satisfaction. The report evaluates 103 hotel brands across nine market segments, drawing on responses from 39,468 hotel guests. It ranks the best hotel brands based on six key factors: communications and connectivity, food and beverage, guest rooms, facilities, staff service and value for price.
“This J.D. Power study offers a thorough overall view of how different hotel brands are performing with regard to guest satisfactions,” Andrea Stokes, hospitality practice lead at J.
D. Power, told me in an interview. “Choosing a high-performing brand means guests are likelier to have a great experience.
Additionally, because we examine hotel brands across different price points, the rankings can be .