Enhanced understanding of patient and employee experiences create a dynamic system of action PROVO, Utah and SEATTLE , Aug. 19, 2024 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, today announced new patient and provider care solutions through its ongoing collaboration with Epic . With Qualtrics' participation in the Epic Workshop, joint customers receive access to products that enable healthcare providers to offer a more immediate and personal experience by pairing patient feedback with health information in Epic at the point of care.
"The electronic health record has become an integral part of how we care for patients today," said Dr. Adrienne Boissy , Chief Medical Officer at Qualtrics. "So many of us who are committed to caring for patients are spending a significant amount of time clicking and dictating, when what we all really want is intuitive, integrative solutions that make our lives easier and enrich the care we provide.
I am thrilled we are taking big steps toward that future together with Epic." New capabilities will enable healthcare providers to better understand the patient experience and take immediate action in critical moments Healthcare providers will be able to capture nuanced and specific feedback about patients' experiences. Critical feedback will automatically trigger notifications for a healthcare provider to take follow-up actions before issues develop into bigger problems.
Indicators of a patient's senti.