CHARLOTTE, N.C. , Nov.
19, 2024 /PRNewswire/ -- Prochant , a leader in revenue cycle management (RCM) solutions for the home-based care industry, is excited to announce the launch of its new Engagement Services offering. Engagement Services are designed to streamline and enhance communication with patients and referral sources, such as physicians and hospitals. This solution effectively addresses the growing challenges that providers face, including high labor costs, inadequate staffing, high turnover, complaints due to long hold times and slow callbacks, as well as lost revenues due to denials and canceled orders.
Prochant's best-practice approach to addressing these challenges is built upon consistent, cost-effective staffing and high-quality interactions. Engagement Services expand Prochant's comprehensive revenue cycle management (RCM) solutions by introducing full-service patient and referral calling. This new offering enhances current intake, billing and collections service lines, delivering a holistic RCM solution for providers in the home-based care industry.
By improving communication and prioritizing patient satisfaction, Prochant helps providers capture more revenue, build stronger relationships and deliver better care outcomes. "Managing patient and referral communications can be time-consuming and operationally challenging for providers. The hard fact is that most providers simply can't afford to staff their phones with enough people to handle their patient and r.