Thursday, July 18, 2024 Priceline, a pioneer in online travel services, has joined forces with Cover Genius, an expert in embedded insurance technology, to initiate a new partnership in North America. This alliance is designed to enhance travel protection for customers booking flights, hotels, rental cars, and travel packages through Priceline. Utilizing the XCover platform by Cover Genius, recognized globally for its distribution capabilities, Priceline now offers multiple user-centric features to improve the travel protection experience.
After purchasing travel protection, customers can conveniently review their policy details, seek support, file claims, and receive immediate payments for approved claims through their XCover Account. Cover Genius facilitates a smooth digital claims experience, offering multilingual support in over 40 languages, instant payouts in over 90 currencies, and maintaining a notably high Net Promoter Score after claims. “We’re excited to collaborate with Priceline to bring our customer-centric protection to their travelers,” said Angus McDonald, CEO and Co-founder of Cover Genius.
“We avoid ‘off-the-shelf’ offerings and build technology-driven solutions that we constantly test and iterate for the best possible insurance experience. This helps develop meaningful touchpoints with customers and drives additional revenue for our partners – in fact, after launching with us, Priceline saw an increase in insurance attach rates.” As the US .