Sodiq Ojuroungbe The Federal Medical Centre, Idi-Araba, Abeokuta, in Ogun State, has been mired in controversy after receiving the Federal Government’s ‘Best Customer Friendly and Environmentally Clean Hospital’ award. PUNCH Healthwise observed that the recognition angered many Ogun residents, who believed the award was undeserved and undermined the challenges faced by patients at the hospital. The Federal Government, through the Minister of Health and Social Welfare, Professor Ali Pate, had in a letter dated November 12, 2024, announced FMC Abeokuta as the country’s best in terms of customer service and cleanliness.
Prof. Adewale Musa-Olomu According to the congratulatory letter signed by Abdul Ali E-Zaki on behalf of the Minister and addressed to the hospital’s Medical Director, Prof. Adewale Musa-Olomu, the award was given to the centre for its ‘distinguished performance in providing effective healthcare services to customers.
’ “By this award, it is expected that your dedication towards providing quality healthcare services and ensuring customer satisfaction will be significantly and sustainably maintained. “Kindly accept the best regards of the Coordinating Minister of Health and Social Welfare,” the letter reads. However, some of the residents who spoke exclusively with PUNCH Healthwise expressed their disbelief at the hospital’s recognition as the country’s best in terms of customer friendliness and cleanliness.
The residents, many of whom rely o.