Ryhope Manor Care Home, run by Conags Care Limited, provides personal and nursing care to people including some living with dementia. In September, inspectors from the Care Quality Commission were prompted to visit the home after several sources reported serious concerns about the "safety and quality" of care provided at the home. Inspectors found staff numbers were too low, full risk assessment was not happening, staff may not have the right skills, and leaders did not have the right records.
They also noted that there was no effective recruitment process in place, the service did not provide enough activities, leaders did not make sure that the complaints policy was followed, or have the capacity and capability to ensure high-quality care was delivered The home’s overall rating dropped from good to inadequate, as have the ratings for being safe and well-led. The ratings for being effective, caring, and responsive have dropped from good to requiring improvement. During the inspection, CQC found eight breaches of regulations which led them to issue three warning notices relating to safe care and treatment, safeguarding people from abuse and improper treatment and how well the home was being managed.
Most read: Get the latest news, sports, and entertainment delivered straight to your device by subscribing to The Northern Echo here . Victoria Marsden, CQC deputy director of operations in the north, said: “When we inspected Ryhope Manor Care Home, we found people weren’t r.