Next trials new fee which some customers call 'shocking'

Next has started imposing a 15p charge on customers for clothes hangers in some of its UK stores. The high street fashion giant has introduced the fee at four shops, as part of an effort to reduce plastic waste. Shoppers are charged when they want to take home a hanger with their purchase.

Starting in June, the pilot scheme could be rolled out more widely if deemed successful. A spokesperson from Next stated: "We are trying to reduce the amount of plastic being used to help protect the environment, therefore we retain the hangers and reuse them across the business. The small charge goes towards the production of more hangers.

" But the new policy has not been well-received by all customers so far. For money-saving tips, sign up to our Money newsletter here READ MORE: Frankie Bridge's 'quiet luxury' H&M outfit you can wear year-round READ MORE: Amazon smartwatch down from £100 to £24 as people 'replace Fitbits' One shopper said: "So we spent a fair amount on clothes and was abruptly told we couldn't have the hangers unless we paid for them! Shocking," the Mirror reported. Another said: "Just bought a suit for my husband costing £149, asked for the hangers to be told in store that they aren't allowed to give them out anymore, nor did they have any suit carriers.

Really poor customer service expected better." A third shopper said: "What a joke to charge 15p for a hanger!! when others give it for free!! I won't be shopping with you again!" The shops involved the trial are Brist.