Data also shows that frontline hospitality managers face high stress levels, understaffing and long working hours, severely impacting employee engagement WATERLOO, ON , Aug. 22, 2024 /PRNewswire/ -- The hospitality industry is a rapidly changing environment, and managers are facing multiple challenges in their daily work, from dealing with burnout and higher guest expectations to low tips and outdated training. In a recent survey of 500 U.
S. hospitality frontline managers, Axonify found that nearly half (47%) are experiencing burnout from the demands of their jobs. Additionally, 68% of managers say members of their teams have also expressed burnout and 64% reveal that workers have left their roles expressly due to burnout.
"Hospitality has seen its ups and downs over the last decade, often hit hard by varying socioeconomic factors like worker shortages and increased cost of living," said Carol Leaman , CEO and Co-Founder at Axonify. "Our data highlights the urgent need for companies to take a modern and agile approach to training that provides workers with the knowledge and skills to successfully handle the tasks and challenges of their jobs today while also keeping them engaged and motivated at work." According to managers, some of the main factors contributing to increased burnout include high stress levels (73%), understaffing (70%), long working hours (67%), customer/guest volatility or escalations (53%), lack of stress management support/well-being support initiatives (5.