The National Consumer Dispute Redressal Commission (NCDRC) has directed Godrej Projects Development Private Limited to refund ₹75,24,953 to complainants Nitin Sharma and Meenoo Sharma for deficiencies in a residential project. The complaint, filed in 2019, sought a refund due to unmet promises and issues with the “Godrej Summit” housing project in Gurgaon, Haryana. In 2012, the Sharmas had booked a 1,269 sq.
ft. apartment in the project, drawn by promises of luxurious amenities and its proximity to the Dwarka Expressway, just 500 meters away. They paid a total of ₹75.
24 lakh for the unit. However, despite making timely payments, they did not receive possession of the unit as promised. According to the complainants, the project suffered from significant delays and changes.
While Godrej issued a possession intimation letter in October 2017, the unit and the project were far from ready. Moreover, the developers had allegedly altered the layout plan without informing the buyers, including changes to the entry and exit points. Crucially, the promised 24-meter wide road connecting the project to the Dwarka Expressway was not built; instead, the project was connected by a much narrower 10.
06-meter road that passed through a village and slums. The complainants also cited inadequate water supply, which was being provided via tankers, and unreliable electricity, which came from generators. They alleged that these issues violated the promises made in the project’s brochure, wh.