Summary UK airports made progress in accessibility, but areas still need improvement, especially in staff training and equipment. Some airports excelled in accessibility, like Glasgow and Southampton, but others, including Bristol and London Gatwick, "need improvement. CAA is driving improvements in airport accessibility, focusing on staffing, equipment, and airline standards to meet rising demand for services.
The accessibility of airports across the United Kingdom has been a focal point for the UK Civil Aviation Authority (CAA) since the launch of its Airport Accessibility Framework in 2014. This framework was designed to ensure that passengers with disabilities or reduced mobility receive the support and services they need to travel with dignity and ease . Over the past decade, substantial improvements have been made, with millions of pounds invested in enhancing services and facilities.
However, according to the latest CAA report for the 2023/24 reporting year , there is still more work to do, especially as demand for accessibility services continues to rise. The current landscape The CAA's most recent Airport Accessibility Report provides a comprehensive overview of how UK airports perform regarding accessibility. The report ranks airports based on their ability to accommodate and treat passengers with reduced mobility and disabilities .
It uses a rating system that classifies airports as 'very good,' 'good,' or 'needs improvement.' In the USA, airlines must take care of.