From strikes and prices to delays and cancellations, British trains can be a right pain. If your train journey is cancelled or delayed you may be entitled to a full refund from the retailer of your ticket or compensation from the train company. But how do you normally apply for a train refund? Well, Martin Lewis' Money Saving Experts are here to help.
If you have paid for a single-use ticket, you should be eligible for a partial or full refund if your train is delayed due to the strikes. Train delayed by over 30 minutes. Children getting cold and upset.
No waiting room open despite a wet and wind swept platform. You try and do the right thing but the state of British railways is a joke. @northernassist @AndyBurnhamGM pic.
twitter.com/aTH6FE1In6 — Mathew Street (@welsh_yorker) October 20, 2024 Contrary to belief, you are not entitled to a full refund if your train is delayed, as that depends on how long your train is delayed. The majority of train firms now operate a 'Delay Repay' system.
How the 'Delay Repay' system works This system means companies pay out regardless of whether the delay was their fault. Below are the timings: If it's delayed by 15-29 minutes you'll get 25% back (12.5% off a return) If it's delayed by 30-59 minutes you'll get 50% back (25% off a return) You'll get 100% back for 60-119 minutes (50% off a return) You'll get 100% back off a single or return for delays of 120+ minutes Recommended reading: Here's how I made French onion soup in 4 simple steps Ra.