DOWNERS GROVE, Ill. , Oct. 17, 2024 /PRNewswire/ -- Markem-Imaje , part of Dover (NYSE: DOV) and a global provider of end-to-end supply chain solutions and industrial marking and coding systems, today announced the launch of a comprehensive array of digital, remote and on-site hardware services to further empower its customer base's production performance and uptime.
This new portfolio of post-sales maintenance packages is tailored according to user needs and designed to satisfy Industry 4.0 demands for increased customization and reduce downtime through 24/7 remote digital assistance. "Markem-Imaje aims for our customers, whatever their size, segment or location, to maximize their return on investment in our hardware and software and achieve the highest benefit from their purchase," says Eric Barthélemy, Vice President of Global Sales at Markem-Imaje.
"It's not just about having the right tools but optimizing their use, which is the aim of our tailored maintenance services. A large part of our offering is targeted to provide support in near real-time that addresses skill gaps in the workforce and eliminates, wherever possible, the need for in-person visits or waiting for assistance." This new offering includes three layers of maintenance support, with digital self-services now enabling non-experts to resolve most issues thanks to the Markem-Imaje mission to optimize coding delivery.
The most important feature is the 24/7 AI-powered virtual assistant, which facilitates fast.