Apple may refuse to repair MacBooks covered by AppleCare+ if they are "too damaged" AppleCare+ promises Apple device owners “unlimited incidents of accidental damage protection.” But as one Mac owner has discovered to his cost, there are indeed limits to what Apple is prepared to repair. Software developer Fabrizio Farenga was involved in a car accident in Rome that resulted in catastrophic damage to his MacBook Pro.
The casing of the laptop was crushed during the accident, rendering the device completely unusable. As Farenga had purchased AppleCare+ protection with his MacBook Pro – which can cost up to $399 for three years’ protection – he sent the device to the company hoping for a repair or replacement. But Apple refused to repair or replace the device, claiming it was “too damaged.
” What’s Not Covered By AppleCare+? Farenga — who first posted about the incident on Reddit – told me that Apple pointed to clauses in the AppleCare+ terms and conditions that exclude certain types of accidental damage. Clause 5.1.
3.1 in the 16-page document of AppleCare+ terms for Mac coverage states that hardware cover does not include “excessive physical damage (e.g.
, products that have been crushed, bent or submerged in liquid).” 70+ Early Black Friday Deals: Save Up To 50% On Beauty, Tech And More The 116 Best Black Friday Deals So Far, According To Our Editors Other accidental damage is also exempt from cover, such as that “caused by fire” or damage “arising .