1. "A well-known luxury hotel and resort chain keeps a database of you. They get pictures from the internet and basically 'stalk you' to create a profile.
They put what you ordered to eat, how many towels you needed, what drink you liked, your kids' names and birthdays, addresses, and phone numbers. Everyone working in the hotel has access to this database and can see your information. It's not all good stuff, either.
We know 'you were an asshole to Jen' while you were staying in London. The one I was at had to remove cameras in the lobby because big wig guys would bring their mistresses, and no evidence was allowed to be recorded." — u/SweetieBabex 2.
"The amount of fraud that goes on in luxury hotels, I think, would really surprise people. I handled all of those fraud claims, and it was especially rampant during the holiday season. It’s funny that people will know to use the cardholder name on the reservation but then actually put in their home address.
Oftentimes, a quick Google search will bring up the cardholder's LinkedIn and can easily give you a location for that person. Then, you Google the provided home address, and suddenly, it’s definitely not showing the CEO of a financial group type of house. It was more frustrating when it was the front desk that wasn’t catching this, and it would land on my plate once multiple chargebacks came in.
Another big giveaway of fraud is when they book one night for the most expensive room, don’t confirm their booking, and g.