Lidl customers have hit out at huge changes made to the checkouts in some of the supermarket’s UK stores. Increased security measures have been introduced at a number of supermarkets across the country as part of “enhancements”. They include the introduction of one-way barriers at store exits, while customers must now scan a barcode on their receipt at the self-checkout before they can leave the store.
The changes were spotted at the Shepherd’s Bush Lidl by the Sun , and at the Lidl in Shoreham, West Sussex, by The Grocer . Lidl shoppers took to social media, angry with the changes, with one raging that we live in “a low trust society now”. One shopper said: “Used the self-service, paid, barrier stays locked as I leave, alarm goes off.
Mestiza shop assistant asks me if I have a receipt, which I did. “Turns out you now need to scan one to leave the shop..
. God I love living in such a low trust society now.” Another added: “My local Lidl have just installed electric gates to leave! You gotta scan your receipt to open gate & exit.
Nicking must be off the scale.” While a third complained that they couldn’t scan a receipt because they had shopping in one hand and a walking stick in the other. Lidl replied: “Hi there, our team are more than happy to assist if you’re struggling with scanning your receipt in store.
” A Lidl spokesman said: "We are making some enhancements to a small number of our stores, which includes optimising our self-checkout area to.