In April this year, Which? surveyed almost 5,000 members about their experiences at airports in the previous 12 months. Respondents were invited to rate the airports across 11 categories , including seating, staff, toilets and queues at check in , bag drop, passport control and security. These experiences were then combined to give each airport an overall customer satisfaction score, from 0-100 per cent.
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. Liverpool John Lennon Airport ranked 1/29 with an overall customer score of 81 per cent. | AFP via Getty Images London City Airport ranked 2/29 with an overall customer score of 80 per cent.
| AFP via Getty Images Southampton Airport ranked 5/29 with an overall customer score of 75 per cent. | Southampton Airport/Google Newcastle Airport ranked 7/29 with an overall customer score of 72 per cent. | NW Cardiff Airport ranked 8/29 with an overall customer score of 71 per cent.
| Stephen Ko/Google Inverness Airport ranked 9/29 with an overall customer score of 70 per cent. | Chris Burgess/Google.