John Lewis shoppers warned over little-known two-year 'rule'

John Lewis shoppers have been warned over a little-known two-year rule at the high street giant. John Lewis, which has a store in Birmingham , has sparked fury among readers with its repair or refunds policy online. A customer wrote into the Guardian newspaper and fumed: "In February 2023 I bought a £200 Therabody PowerDot muscle stimulator there for my partner to help with health issues.

She has only used it occasionally. When it broke, I wasn’t concerned as I knew the retailer has a two-year promise on electrical goods. "However, when I asked about getting a refund, replacement, or a repair, I was told it only came with a one-year guarantee.

I checked the definition of an electrical appliance and the Therabody muscle stimulator is one! I feel John Lewis needs calling out on this." READ MORE All the parts of England and Scotland facing snow AGAIN before end of January The John Lewis website says “two-year guarantee as standard ..

. at no extra cost” on its electricals homepage. But the national newspaper reported the product listing for this gadget under the “wellbeing technology” tab states that only a one-year guarantee is included.

After being approached by the newspaper, John Lewis explained that this item is categorised under “sports”. But it apologised and offered a refund, saying: “We’re also reviewing our warranty wording to make sure it’s clear for customers.” A reader fumed: "I was bought a Bose speaker which came from John Lewis.

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