Tuesday, August 20, 2024 A Jet2holidays travel advisor from East Kilbride recently shared her experience of a serendipitous encounter with a customer she had assisted in booking a holiday back in April, while she was on her own vacation in Rhodes. Mhoraig McWilliams was enjoying a family holiday in Rhodes when she was unexpectedly approached by Craig McKay, a customer who had contacted the UK’s largest tour operator’s Contact Centre earlier that year. Craig recognized Mhoraig’s voice and introduced himself, having remembered their previous conversation when booking his trip.
Having worked for Jet2holidays since 2022, Mhoraig recalls her surprise when Craig recognized her and approached her in a restaurant, mentioning that he believed she was the person who had helped him book his holiday to Faliraki. Mhoraig explains: “When booking Craig’s summer holiday back in April, I noticed that the dates married up with my own family holiday to Faliraki. I mentioned that if he was ever out in the resort and heard my distinct Scottish accent, he should give me a shout to have a chat in person, and I was so shocked when we did actually bump into one another!” With two decades of experience visiting Faliraki with her husband and daughter, Mhoraig was the perfect Travel Advisor to recommend accommodations, restaurants, and excursions to Craig when he was booking his holiday.
“One night in my favourite restaurant, which happened to be the one I recommended to Craig, I got chatt.