A comprehensive survey carried out by consumer champion Which? ranked the UK's airports. Nearly 7,000 individuals were questioned about their airport experiences over the past year, which were ranked in 11 categories including seating, staff, toilets, queues at check-in, bag drop, passport control and security. Liverpool John Lennon Airport clinched the top position with a customer score of 81%.
Travellers appreciated the swift and straightforward experience, while the passenger lounge received commendation for its relaxed atmosphere. On the other hand, Manchester Airport , located nearby, was bottom with a 51% score for terminal 2. It was particularly criticised by older visitors for its lengthy walks and insufficient seating, reports the Liverpool Echo .
However, Manchester Airport informed Which? that their own passenger surveys indicate a much more positive perception of the airport. Read more: The northern spa town named the UK’s ‘best staycation destination’ to drive to Read more: The Peak District walk with a pretty village, amazing views and a cosy pub at the end The airport also mentioned that it is currently investing £1.3bn on enhancements, which include shutting down terminal 1 and expanding the impressive terminal 2.
I'm a frequent flyer from both airports, and the survey results are surprising for different reasons. Liverpool John Lennon Airport continues to be one of my favourites due to its uncomplicated layout and compact size. And while Manchester has.