Friday, July 19, 2024 IndiGo , India’s top airline, is currently facing significant delays and cancellations due to a global disruption affecting its cloud server software and provider. This issue, which started on July 19, 2024, has severely impacted critical systems essential for flight operations, passenger check-ins, and baggage management. Similar problems are affecting airlines, airports, and other transportation systems worldwide.
In response, IndiGo’s teams have swiftly implemented manual and backup systems to regain control. Operations at major Indian airports, including Delhi, Mumbai, and Bangalore, are now stabilizing despite the ongoing disruption. The airline has established ‘war rooms’ at four major metro airports to oversee operations and prioritize passengers with imminent departures, aiming to minimize delays.
Further steps have been taken to manage the situation effectively. Passengers with canceled flights are advised not to head to the airports and are being provided with alternative options where feasible. IndiGo is actively monitoring the situation and will make additional decisions regarding flight operations based on updates from its cloud service provider.
A dedicated team is working to address the technical issues and reduce disruptions. The airline remains committed to the safety and comfort of its passengers and is prioritizing resolving the issue as quickly as possible. As one of the fastest-growing low-cost carriers globally, IndiGo uphol.