Q) CURRYS is refusing to refund or replace our faulty TV and we don’t know what to do. My girlfriend is disabled and virtually housebound and spends a lot of time watching TV. 1 The customers were refused a replacement as the model wasn't technically faulty We bought a new model from Currys for £250 in June, but when we got it home it would only store 56 channels, so we took it back.
Currys didn’t have a replacement model available, so we bought a different TV for an extra £20. But when we got this home, the picture was grainy and poor quality. I tried to return it the next day, but Currys refused to take it back as it said there was nothing wrong with it.
MORE FROM SQUEEZE TEAM HOLIDAY HELL My travel insurer won't cover my medical bills in USA after common infection FLIGHTMARE Travel agent won't compensate us after one-hour flight became five-hour transfer Can they really refuse our money back? Simon Cozens, Weston Super Mare A) I was really surprised to hear about your case, as generally, retailers allow customers to bring back items within a certain time frame if they change their mind. However, this is not a legal right. Businesses are only obliged to offer a full refund or exchange if the item is faulty.
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