Would you feel safe unlocking your hotel room with your phone? In an effort to enhance guest experience and improve security, hotel chains are increasingly replacing traditional plastic room key cards with digital options, such as Apple Wallet and Google Wallet. This change particularly gained traction during the pandemic, when digital and touchless services were used in favour of more traditional ways. However, this significant update is also influenced by the rising number of concerns in cybersecurity, especially after researchers found vulnerabilities in plastic hotel key technology.
So which is better, plastic key cards or digital keys?.