A Blackburn dad who booked an apartment in Morocco has raised concerns after saying the property can no longer be reserved on Booking.com. The man, who wished to be referred to as Mr Mulla, said he had booked the Marina Agadir Apartment for five nights from Monday, August 19.
He made the booking in early July on the major holiday destination website. But a message on the site now says: "We're sorry, but it is currently not possible to make reservations for this hotel on our site." Mr Mulla said he was concerned that he would not be able to access the property and contacted Booking.
com to cancel. He said: “Booking.com has taken my payment.
They are refusing to refund and expect me to turn up on the day and call them if I cannot get access to the property. I have three kids and a wife as well. “They are saying that I cancelled it outside of my cooling period but the place just does not exist? Why has the apartment been taken off the site? “I am sure there are standards and procedures in place for Booking.
com and to see it no longer listed is extremely worrying. “We have been saving for a long time to go on holiday and all this has caused us undue stress.” According to Booking.
com, the apartment is "in a central area of Agadir, located within a short distance of Agadir Beach and Agadir Oufella Ruins, Marina Agadir". The description said: "It offers free WiFi, air conditioning and household amenities such as a stovetop and coffee machine. A hot tub and a bicycle rental .