Recognition from Global Leader Displays Company's Commitment to Customer Service Excellence ORLANDO, Fla. , Aug. 26, 2024 /PRNewswire/ -- Holiday Inn Club Vacations Incorporated (HICV), an international vacation ownership company, today announced that it has been recognized by J.
D. Power – for the third consecutive year – for providing "An Outstanding Customer Service Experience" with live phone interactions by its Owner Support team in 2024. Three years ago, HICV became the first company in the vacation ownership industry to achieve this certification.
In 2024, the company remains the only organization in the industry to earn this certification. A global leader in customer insights, J.D.
Power uses a series of national benchmarks to measure excellence in customer service with its customer service certification program. The program's best practices and benchmarks are updated annually to account for changing consumer preferences and built through comprehensive research spanning across multiple industries. The certification process also includes a satisfaction survey with recently serviced customers in the specific channel being certified.
"Earning a J.D. Power certification for the third year in a row means so much more than receiving it the previous two years.
Three consecutive years demonstrates an important trend that I have advocated for since joining the organization: Holiday Inn Club Vacations is committed to making customer obsession an integral part of its culture,.