Gen Z workers are 'too scared to talk on the phone' and prefer to communicate via text or email, says expert

Gen Z workers are 'too scared to talk on the phone' and prefer to communicate via text or email, says expert By PAUL VASS Published: 20:08 EST, 19 November 2024 | Updated: 20:15 EST, 19 November 2024 e-mail View comments For those of a certain generation, a smartphone is their most important way of contacting with the outside world. But Gen Z workers are apparently too scared to talk on their devices, preferring to communicate via text or email, according to a top recruitment expert. Victoria Bari says youngsters entering the workplace today don’t have experience of talking to people directly over the blower.

Instead, they prefer the easier option of sending an email or text message to communicate with colleagues or clients. Ms Bari, the head of training at Berry Recruitment Group, said messaging is a less effective method than talking to people. She is urging the newer recruits to pick up phones and talk to clients because they are more likely to be successful.

The rise of technology has led to a reduction of phone use, but Ms Bari insists it is still the best way to sell. She said: ‘There is certainly a generational divide and for younger, more inexperienced consultants, emails and messaging are the first route of communication. Gen Z workers are apparently too scared to talk on their devices, preferring to communicate via text or email, according to a top recruitment expert Victoria Bari says youngsters entering the workplace today don’t have experience of talking to.