Monday, September 9, 2024 Exotel, a leading provider of AI-powered customer engagement and experience solutions, took a monumental step forward in Saudi Arabia by launching the Kingdom’s first local cloud for Customer Experience (CX), integrated with local telephony and advanced AI technologies. This transformative initiative was unveiled at Exotel’s flagship event, EngageX 2024, held in Riyadh, Saudi Arabia. The launch signals Exotel’s commitment to supporting Saudi Arabia’s digital transformation journey, in alignment with the country’s Vision 2030 goals.
The newly introduced Ameyo by Exotel platform represents a pivotal moment for Saudi businesses, enabling them to revolutionize how they manage customer communications by leveraging AI, cloud infrastructure, and local telephony. This innovation promises to enhance the speed, security, and scalability of customer interactions while ensuring compliance with Saudi Arabia’s rigorous data privacy regulations. The EngageX 2024 event was a landmark gathering that brought together industry leaders, government officials, and business stakeholders from across sectors, including BFSI, retail, healthcare, eCommerce, hospitality, and BPO.
Attendees were given a glimpse into the future of customer engagement and experience, with a particular focus on how AI and cloud solutions are set to transform industries in Saudi Arabia. The event featured a keynote address by a senior representative from the Saudi Arabian Ministry of Com.