A Brummie family were forced to fork out a for new after their boarding passes were . Chanel Gaston was told she and her family were “not allowed,” to get on their from Sharm El-Sheikh as their pass was, “not validated.” The 37-year-old mum of two was travelling with her partner and planned to catch the 7:20pm flight to Birmingham.
The family arrived at the airport at 5:30pm, leaving them plenty of time to check their luggage and find their gate. They decided to check in online ahead of the airport to avoid any rushing, reports The security at the airport delayed the family for half an hour, prompting them to be escorted in a rush to make their flight, Chanel said. Despite this, upon arrival at the gate, they were denied boarding.
Consequently, faced with no alternative transport, Chanel had to borrow £2,500 for different flights home. The furious mum told Birmingham Live: "There was no one to be seen from easyJet, four easyJet staff had no clue what to do. I really did not know what to do at this point.
We stood in the airport until nearly 11.30pm with no idea what the hell to do. There was no one to help us.
I have got two kids with me, one being very sick.” Chanel said she'd had to take out loans to pay for her family's urgent flights back home. She then went back to her insurance company and easyJet for answers.
The insurance was purchased via a third party on easyJet's website, but Chanel says she has received no reassurance from either the airline or the insu.