Friday, July 19, 2024 Passenger movement at Dubai International Airport came to an abrupt halt due to the global outage instigated by Crowdstrike’s update, which led to Microsoft services going offline. This incident did not only affect Dubai but also had a ripple effect across the globe, causing numerous airlines to face operational challenges. Destination Airport Flight Number Terminal Scheduled Time Status Imam Khomeini International Airport (IKA) QB2211 T2 16:30 Delayed Chhatrapati Shivaji International Airport (BOM) SG060 T1 17:15 Delayed King Khalid International Airport (RUH) XY206 T1 17:20 Delayed Rajiv Gandhi International Airport (HYD) 6E1484 T1 18:20 Delayed Several US airlines were compelled to cancel their flights due to the outage.
Flight operations only resumed once Microsoft had restored its cloud services in the Central US region. For instance, Frontier Airlines, based in the United States, grounded its flights for over two hours because of issues related to Microsoft’s services. Similarly, Allegiant Air had to release a statement to address their challenges with booking and reservations.
Indian airline IndiGo issued a travel advisory, informing passengers that increased waiting times were expected at all contact centers and airports due to their reliance on Microsoft Azure. An example of the frustration felt by travelers is evident in a post on X (formerly Twitter), where a user reported being stuck at Dubai airport for over an hour due to check-in serve.