Drivers today seem to be hit or miss on new technology and features that have hit the market in the past few years, as highlighted in a recent user experience study. On Thursday, J.D.
Power released the results of its 2024 U.S. Tech Experience Index (TXI) Study, which showed that drivers praised some newer tech and features in their vehicles—while criticizing others.
Certain AI features were found to be extremely popular amongst users, with one example including smart climate controls. Others, including fingerprint readers and facial recognition, were criticized heavily for their problematic elements, or lack of functionality altogether. RELATED: Survey shows that 96% of consumers want to own their vehicle data Another example of low-rated tech were interior gesture controls, which were found to have 43.
4 problems per 100 vehicles, while 21 percent of respondents also said the tech simply lacks functionality. Other highlights from the study include the fact that owners don’t seem to like passenger screens, while they rated many active driver assistance technologies lower than most advanced driver assistance system features. It’s worth noting that Tesla, Rivian, and Polestar were not included in the rankings, because J.
D. Power ranks only brands with vehicle registrations in all 50 U.S.
states. According to the organization, Tesla, Rivian, and Polestar registration data is only available in 35 states. Despite this, many Tesla owners submitted their experiences, with most.