Pull up to most major fast food chain restaurants, head inside, and more often than not rather than speaking to someone at the counter (as they did in the olden days), you'll come face-to-face with a digital kiosk. For people who like to customize their food to their heart's content or for introverts who like to , these can be a huge win. However, .
The main reason you might is that these chains are finding people spend more when ordering digitally in-store instead of placing their order with a cashier. The next time you order McDonald's at a kiosk, pay attention to whether or not the machine tries to upsell you by making your individual sandwich into a meal or asking if you want to upgrade the size of your fries. Also, be mindful of how much time you spend in front of the kiosk, especially in comparison with time spent in front of a cashier.
With kiosks, customers feel less pressure to hurry through and order. They take their time perusing the menu and adding customizations that often include an upcharge. Some pros and cons of kiosks Customers who are less comfortable with digital technology might find the idea of kiosks off-putting — or straight-up confusing — preferring to interact with a human behind a cash register.
Older consumers may also view it as performing labor that they aren't getting paid for. (In fact, they're paying more with .) However, it's not all bad.
because it eliminates the risk of a cashier mishearing you in a loud environment. You might also short.