Summary Three passengers have filed a class action lawsuit against Delta Air Lines for the IT outage that affected the airline's operations for several days. The trio accused the airline of not providing refunds and unjustly enriching itself during the ordeal. Previously, the CEO of Delta Air Lines stated that the airline had lost around $500 million as a result of the outage, including lost revenue and compensation to passengers.
Three Delta Air Lines passengers have moved to sue the airline over the IT meltdown, alleging misconduct by the carrier. They say this included a failure to provide refunds and additional amenities, the airline’s unjust enrichment from the affected travelers, and more. Class action lawsuit The United States District Court for the Northern District of Georgia of the Atlanta division filing indicated that three plaintiffs have brought forth the indictment against Delta Air Lines as individuals and on behalf of a nationwide class.
The trio, individually and on behalf of the putative class, requested a trial by jury for all the issues that they had mentioned in the filing. According to the lawsuit, following the global IT meltdown on July 19, many airlines that rely on Microsoft software suffered massive flight disruptions. However, by July 21, “nearly every airline” had resumed normal operations, with the exception of Delta Air Lines.
The plaintiffs alleged that while the carrier stated that its operations continued to be affected until July 25, .