A couple who paid £4,000 for a two-week holiday in Mexico were left mopping up their "soaking" hotel room, and were later told it should not have been issued in the first place. Andrew Atkinson, 61, an electrician from Middlesbrough, and his wife Jill, 57, booked an all-inclusive TUI holiday at the Bahia Principe Grand Coba hotel on Mexico's Caribbean coast through the travel agent Hays Travel. When they arrived at the hotel that has a five-star "official rating" on TUI's website on June 10, they found their "Junior Suite Superior" was soaking with water.
Andrew said he immediately went to reception and complained about the flooding, but was told "we haven't got anything else for you". The couple were forced to spend two nights in the damp room before being offered another one, even though Andrew said he complained several times. Jill, who suffers from COPD a common lung disease that makes it difficult to breathe was left feeling unwell for the next 10 days.
Even when Andrew tried mopping up the water which appeared to come from the room's dehumidifier it flooded again overnight. "They gave us a room that was absolutely soaking wet and stinking you wouldn't put your dog in it," Andrew said. "It was absolutely disgraceful how they treat people.
The water wasn't just in a little area it was from one side of the room to the other. "There were electric cables running through the water..
. which is very dangerous because even though it's only around 110 volts, it could still kill .