A couple who forked out £4,000 for a dream two-week getaway to Mexico ended up living a nightmare when they were handed the keys to a "soaking" hotel room, only to be told later it should never have been allocated to them. Andrew Atkinson, 61, an electrician from Middlesbrough, and his wife Jill, 57, had booked their all-inclusive stay at the Bahia Principe Grand Coba hotel on Mexico’s Caribbean coast via Hays Travel, expecting to enjoy the five-star luxury promised on TUI's website. But upon their arrival on June 10, they were greeted by a "Junior Suite Superior" drenched in water.
Andrew recounted how he dashed to the reception to report the flood but was met with a dismissive "we haven’t got anything else for you". The couple endured two miserable nights in the damp conditions before being moved, despite Andrew's repeated complaints. Jill, battling COPD – a lung condition that hinders breathing – suffered ill health for the remainder of their trip.
Even Andrew's attempts to mop up the relentless water - seemingly seeping from the room's dehumidifier - were in vain as the flood returned by morning. Do you have a horror holiday story to share? Email webtravel@reachplc.com "They gave us a room that was absolutely soaking wet and stinking – you wouldn’t put your dog in it," adding, "It was absolutely disgraceful how they treat people," Andrew said.
"The water wasn’t just in a little area – it was from one side of the room to the other." On June 10, Andrew and .