Caught on camera: Undercover Which? investigators expose holiday car hire firms using 'shocking pressure tactics' to 'rip off' tourists renting vehicles in Spain The consumer champion investigated Goldcar, Dollar and OK Mobility Investigators said they faced 'pressure tactics' at Alicante and Malaga Airports READ MORE: Chefs reveal dining faux pas tourists make while on holiday in Italy By Esther Marshall Published: 19:01 EDT, 5 August 2024 | Updated: 19:01 EDT, 5 August 2024 e-mail View comments Car-hire firms have been caught on hidden cameras 'using pressure tactics to rip off customers' by 'getting them to purchase unnecessary insurance'. These 'shocking practices' were 'exposed' at three rental firms in Spain with already poor reputations by undercover investigators from Which? posing as 'regular customers'. The investigation followed a survey by the consumer champion that found nine in 10 tourists feel they have been 'taken advantage of' by car hire firms.
One in six of those surveyed said they felt under 'a lot' of pressure to buy additional car insurance even if they 'already had adequate cover'. In response to the survey, covert researchers travelled to Alicante and Malaga Airports and filmed interactions with Goldcar, Dollar and OK Mobility - the companies Which? was 'most concerned about based on reviews and complaints'. The team claims it 'caught a range of pressure tactics on camera' - including 'untrue and misleading statements'.
An undercover camera investigati.