A DRIVER has been hit with a staggering $10,000 charge by car rental company Hertz after returning their vehicle. A TikTok user documented their heated dispute with an employee of the brand after they claimed they’d exceeded their mileage limit on a supposedly “unlimited” mileage rental. In a video that’s amassed 5.
6 million views on social media , a user known as lifeisfun3000 revealed their angry back and forth with the worker regarding Hertz’s so-called “unlimited” mileage agreement. According to a report by The Daily Dot, the TikToker drove 25,000 miles in a month, relying on what he believed to be an unlimited mileage clause in his rental agreement. However, the Hertz employee insisted that the high mileage exceeded a reasonable limit, and added a $10,000 charge onto the customer’s bill.
In the tense exchange, the employee repeatedly asks the customer to leave, while the customer questions why he is being charged extra, given that he signed for unlimited mileage. Read more on Motors At one point, the customer points to his contract, which he claims does not limit the number of miles he can drive. However, the Hertz employee argues that while the customer did not sign a mileage restriction, neither did he sign an agreement allowing him to drive 25,000 miles.
They eventually threaten to call the police if the customer does not leave. Throughout the conversation, the customer refers to his contract, which he says explicitly states “unlimited free miles” .