Air travellers and the media are of the view that British Airways service is declining, in comparison with its competitors, the Middle East airlines. Despite the perceived decline in service, anxious customers of the European mega carrier are hoping that the airline will bounce back to its old winning ways, writes Chinedu Eze British Airways is a premier airline that has built invaluable goodwill globally and a pride to world’s airspace, as it connects cities from different countries in different regions of the world. In Nigeria, flying British Airways gives one status, which is the high status symbol.
There are rich families in Nigeria that have been flying BA for decades since the 1960s because of the airline’s good records and premium service, coupled with the fact that the United Kingdom (UK) is second home to many Nigerians. There was a time the airline passengers can agree to this: “The British Airways Experience is more than a flight. It’s about making every single journey as special and original as you are, whatever your reason to travel.
We’re always here to help you feel relaxed and secure from the airport to boarding and beyond,” but these days some travellers have expressed misgivings about its service. Mail online (https://www.dailymail.
co.uk) published a report written by Alex Brummer on November 15, 2024, indicating that British Airways’ service is declining and alleged, “It has the worst delays of any Heathrow airline. Complaints about the decl.