Tuesday, October 1, 2024 Bahrain International Airport achieves prestigious ACI Level 4 Customer Experience Accreditation, showcasing its commitment to world-class service and inclusivity. Bahrain International Airport (BIA) has reached a monumental milestone as one of the first airports in the Middle East to earn the Airports Council International (ACI) Customer Experience Accreditation – Level 4. This achievement places BIA among an elite group of 29 airports in the region, including 23 from Saudi Arabia, along with Muscat, Salalah, Amman, Abu Dhabi, and Sharjah, that have received this prestigious recognition.
In addition to this accomplishment, BIA was also awarded the ACI Airport Accessibility Enhancement Accreditation – Level 1 during the ACI Customer Experience Summit & Exhibition in Atlanta, USA, on September 25th, 2024. These accolades highlight BIA’s commitment to offering an inclusive, world-class, and accessible experience for all travelers. The ACI Customer Experience Accreditation – Level 4 evaluates airports on various criteria such as passenger feedback, service quality, facility amenities, and accessibility.
This accreditation, awarded after a thorough process involving stakeholder engagement and staff development, recognizes BIA’s dedication to understanding passenger needs, executing a clear customer experience strategy, and fostering a customer-focused culture. By securing Level 4 accreditation, BIA showcases its deep understanding of the evolvin.