ASOS has made a major change to its return fees, sparking fury amongst shoppers. The online retailer will start charging customers when they return items unless they spend a certain amount. 2 ASOS has started to charge customers for returns.
Credit: AFP 2 An email was sent to an Asos customer informing them of the change UK shoppers who frequently return orders will be charged £3.95 unless they keep up to £40 of their order. The new rule, which has been introduced to crack down on serial returners, comes into effect today, October 8.
Talk of the rule change has upset ASOS shoppers, with some even threatening to boycott the online store. Commenting on X, formally Twitter, one user wrote: "The problem for large returns is the fact half of your stock is ill-fitting and poor quality. Read more on Money LOVIN' IT I tried the new McDonald's Mini Hash Browns - they're better than the original HELP AT HAND The Sun launches Winter Fuel SOS campaign to help pensioners with bills "You’re another brand now alienating your loyal customers.
" "Well ASOS if you actually made clothes that fit so I wouldn’t need to buy multiple sizes we wouldn’t have that problem, consider me no longer a customer," posted another. While another wrote; "Did you [ASOS] consider that returner fee isolates customers who don't fit ideal body standards? "As a curvy girl, I have to order several sizes and often make returns as your sizing is not consistent, now I'm going to be charged for it? Way to make me f.