Asda introduces new self-service checkout rule at store – and customers say it’s ‘unpleasant’

ASDA has introduced new self-checkout rules at one of its stores and customers have described the change as "unpleasant". The supermarket giant is operating "self-checkout only hours" at one of its branches in a move that has sparked frustration. A shopper at Asda's superstore in Bournemouth shared a picture with the MailOnline of a sign showing the hours that the manned checkouts are open.

The customers told the publication that the self-scan only hours had made for an "unpleasant" shopping experience. The sign shows that from 7am to 8am every day, except Sundays, only self-scanning checkouts are open. On Mondays, Tuesdays and Thursdays, from 8pm until 11pm, manned tills are closed and only self-service is open.

READ MORE IN MONEY On Wednesdays, from 7pm to 11pm, the supermarket is self-scan only. Meanwhile on Fridays, the self-service only hours are from 9pm to 11pm. On Sundays, self-service and manned checkouts are open all day.

Asda told The Sun that the move was a "temporary decision" taken by the Bournemouth store during quiet shopping hours and that it is not a company wide policy. Most read in Money They added that most customers use self-service checkouts during these hours and that staff are still on hand for anybody who still wants to use a manned checkout. It comes after Asda, which has 1,200 supermarkets across the UK, said it will put more staff on tills as part of a £30million investment to get customers back in stores.

The supermarket said it will not be inst.