Are the elderly equipped for the digital age? A reader says AI is letting them down

Have your say on these MetroTalk topics and more in the comments. How will the elderly adapt to an AI world? Thousands fell for a scam claiming to offer a way of withdrawing from Meta ’s AI engine ( Metro.co.

uk, Wed ). Although AI scams are a new and emerging threat because of their ongoing sophistication, I feel that legitimate AI is also letting down the elderly. My parents, who are in their 70s, often feel anxious about their limited computer skills.

While they are lucky to have children who can help them, many elderly individuals may struggle to navigate these AI-driven systems. Many over-70s, such as my parents, are unprepared for the growing reliance on AI chatbots and AI phone interactions for tasks such as taxes, TV licensing, benefits, pensions, car registration and insurance. I’ve seen first-hand the stress my parents experience when trying to use AI chatbots or AI phone calls.

It’s no joke, especially when they’re trying to reorder their medications or schedule hospital appointments. Insurance companies, the NHS and other organisations must provide more support to help the elderly adapt to the digital age. James Dewey, Nottingham METRO TALK - HAVE YOUR SAY Let us know what you think.

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