American Airlines has made some changes to its rules governing when flight attendants can ask passengers to leave the aircraft. There has been a rise in complaints against airlines for discriminatory behavior, and customer-facing staff, such as cabin crew members, often find themselves in tricky situations with travelers. American Airlines has now specified clearly how to manage such incidents.
American Airlines revises policy Scuffles between passengers and flight attendants have been occurring for years. However, they have been reported much more frequently in the last few years, particularly in the post-pandemic era. In many instances, passengers are also asked to leave the aircraft, and while some of these requests are justified, many others are sometimes viewed with skepticism, with the belief that the situation could have been defused without the passenger having to leave the aircraft.
With the relevant authorities taking notice, American Airlines has now made changes to its policies that clearly describe how flight attendants should deal with customer-related concerns and that anyone should only be asked to leave the plane if it’s a safety issue. What do the new rules say? View From The Wing got hold of the inflight manual, which details the steps cabin crew members are expected to follow when dealing with a tricky situation with a passenger onboard. Among the various points mentioned, there’s one that says that in a non-safety or non-security concern, the airline .