A disgruntled passenger took to social media to vent his frustration at American Airlines , stating "you are terrible," after his girlfriend was bumped from her first-class sea t. The man, identified as Jake on social media, filmed an off-duty pilot occupying the seat they were told was "broken." Jake Williams' post, which occurred on an Embraer E-175 regional jet flight operated by AA, sparked a flurry of comments both in agreement and criticism.
"Imagine crying on social media about getting your free upgrade taken away," one commenter retorted, while another suggested, "A real man would have offered his seat to his girlfriend and then moved to coach himself." Spirit airlines launches new luxury seating plan - it could impact low fares Airline mistakes 101-year-old woman for infant in booking glitch A customer service representative has since responded to the incident, stating: "Oh my, we'd like to take a closer look. Please meet us in DMs with your record locator.
" However, it's worth noting that American Airlines has policies in place that prioritize pilots over passengers who were upgraded at the gate for a first-class seat. "If there was a broken seat that the pilot was in, that pilot will be ahead of passengers upgraded at the gate for a first-class seat, and American will need to downgrade the last passenger upgraded," AVFTW explained. In another recent incident, an American Airlines passenger was removed from a flight after complaining about a fellow traveler placing .