Amazon is introducing its generative AI chatbot Rufus to India-based customers soon, as the e-commerce giant seeks to make the new Gen AI technology a crucial part of its operations. Rufus is a “new generative AI-powered conversational shopping assistant,” according to Amazon, that can help shoppers get product recommendations, access shopping list advice, understand their requirements, compare product categories, get gift ideas for special occasions, or see what other customers have said in response to their specific questions. “Rufus suggests shoppable product categories—from consumer electronics to Fashion and Beauty and Home Decor—and related questions that customers can click on to conduct more specific searches.
Because Rufus can answer a wide range of questions, it can help customers at any stage of their shopping journey by answering questions not obviously related to shopping, for example, “what do I need to make dal makhani?”” said Amazon in a blog post. (Unravel the complexities of our digital world on The Interface podcast , where business leaders and scientists share insights that shape tomorrow’s innovation. The Interface is also available on YouTube, Apple Podcasts and Spotify.
) Rufus is launching in beta to some customers using the Amazon.in mobile app, but will be rolled out to more users in India over the next few weeks. The e-commerce platform warned that Rufus might not always generate a fully correct response, and urged customers to leav.