Monday, September 9, 2024 Akasa Air has come under scrutiny after a passenger complained that the airline allegedly served expired food packets onboard a Gorakhpur-Bengaluru flight on Saturday. The passenger took to social media to voice their concern, which prompted the airline to launch a detailed investigation into the incident. Akasa Air swiftly responded with an official statement, admitting that a few passengers were “inadvertently served refreshments that did not meet our quality standards.
” The airline expressed regret for the oversight and assured customers that corrective measures would be implemented immediately. In a statement issued on Sunday, Akasa Air acknowledged the complaint made by the passenger, who was traveling on flight QP 1883 from Gorakhpur to Bengaluru. The airline emphasized that it takes food safety and quality very seriously and is thoroughly investigating how pre-packaged refreshments not meeting their standards were served.
Akasa Air further reassured passengers that they are committed to ensuring a safe and pleasant travel experience for all, and that they will take the necessary steps to prevent such incidents from recurring. Additionally, Akasa Air announced that it is strengthening its food safety protocols by collaborating more closely with its catering partners to ensure stringent quality checks are carried out before any refreshments are served. The airline is also exploring enhanced training for staff to ensure all products meet safe.