Airline Industry Experts at WiT Singapore Unveil Future of Direct Sales, Customer Engagement, and AI-Driven Retail Innovations for the Next Decade

WiT Singapore explores the future of air retailing, spotlighting direct sales, personalized customer engagement, and AI’s transformative role over the next decade.The post Airline Industry Experts at WiT Singapore Unveil Future of Direct Sales, Customer Engagement, and AI-Driven Retail Innovations for the Next Decade appeared first on Travel And Tour World.

Monday, November 11, 2024 WiT Singapore explores the future of air retailing, spotlighting direct sales, personalized customer engagement, and AI’s transformative role over the next decade. The airline sector is increasingly shifting towards direct sales , emphasizing the strategic value of controlling customer relationships in a rapidly changing air retail environment. This trend was highlighted at the Web in Travel (WiT) Singapore conference’s “Next 10 Years: Air Retailing” session.

A distinguished panel featuring Siew Hoon Yeoh, WiT’s Founder; Andy Finkelstein, Sabre’s SVP of Global Agency Sales & Delivery; Trevor Spinks, Commercial Advisor to Flyadeal’s CEO; Ross Veitch, Wego’s CEO & Co-founder; Hugh Aitken, Skyscanner’s VP of Strategic Relations & Development; and Nadia Omer, CEO of AirAsia MOVE, explored the future of flight shopping and distribution. Here’s how airline retailing may transform over the next decade: The WiT Singapore conference gathered over 500 industry leaders from the APAC region under the theme ‘Next Generation,’ serving as a critical platform for innovation, collaboration, and knowledge exchange to help travel businesses address the sector’s dynamic challenges and opportunities..