Monday, January 27, 2025 Air India launches AI-powered eZ Booking, simplifying flight reservations with voice and natural language input for seamless, quick, and personalized itineraries. Air India has introduced an innovative AI-powered feature called eZ Booking , designed to simplify the online reservation process for its customers. This new tool enables travelers to complete their bookings on Air India’s website, airindia.
com , in fewer steps, offering a faster and more convenient experience. Exclusively available for members of the Maharaja Club, Air India’s loyalty program, eZ Booking streamlines the ticket-booking process by removing unnecessary commands and reducing the need to navigate multiple screens. This advancement aligns with Air India’s commitment to enhancing its digital platforms and delivering a seamless booking experience to its passengers.
The eZ Booking feature leverages intelligent ‘Agentic AI’ technology , which mimics the role of a human travel agent. By understanding customers’ travel preferences, it creates tailored itineraries in real-time. Agentic AI integrates machine learning, natural language processing, and automation to manage complex tasks efficiently with minimal human input, ensuring quick and accurate responses.
Traditionally, booking airline tickets online involves navigating multiple steps, such as entering travel details, reviewing available options, and providing traveler information before completing the payment. eZ Bookin.