Saturday, November 9, 2024 As Air India and Vistara unite on November 12, 2024, a seamless experience awaits travelers of both airlines. This landmark merger brings together the best of Vistara’s premium inflight service with Air India’s extensive network. Here’s how Air India is ensuring a smooth transition that honors both airlines’ values and promises a world-class journey with an Indian heart.
1) New ‘AI2’ Code for Former Vistara Routes To make the switch easy for travelers, all Vistara flights operated by Air India will adopt a four-digit code beginning with “2.” For example, Vistara’s UK 955 route will appear as AI 2955 on Air India’s booking platform, maintaining familiar routes and schedules while signaling the shift to the Air India network. 2) Enhanced Support at Key Domestic Airports In bustling metro airports, Air India will set up exclusive helpdesk kiosks right outside terminal entries.
Staff members in Air India x Vistara-branded t-shirts will be on hand to assist, providing guidance to anyone with questions. To help customers locate Air India check-in counters, Flight Information Display Screens (FIDS) and signage will be in place. Over time, Vistara’s ticketing counters and check-in areas will be rebranded as Air India, bringing a unified look to the terminal.
3) Streamlined Self-Service Kiosks Each self-service kiosk will carry a special advisory starting November 12, prompting customers on Vistara’s former routes (now AI2) to select .